Taking Charge

I called Barnes & Noble customer service. It went something like this..

“Why is my pre-order not shipping until July. The book released on schedule.”
“What’s your order number?”
“BN123456″
“Conform your information”
“x@y.com 123 blahblah way, blah blah, NY 12345″
“And the book title?”
“The Harlequin”
“Well it looks like the release date from our supplier was pushed back.”
“Really? I know someone else who ordered the same book online and got their shipping notice.”
“Then we must not have gotten enough to cover our pre-orders and that’s when we expect more.”
“Really? She ordered yesterday. After release. Why is she getting it and not me?”
“I don’t know.”
“Cancel my order.”
“Are you sure you don’t want to wait?”
“Cancel my order.”

Order cancelled. bn.com can suck my ass.
They did a $2.17 charge back to my debit card.
They did a $17.45 charge back to my bn gift card.
Why not just put the whole thing on my gift card, like I requested?

Bastards.
Amazon gets my pre-order business from now on.
Friday I will make the 30 mile expedition to the nearest BN store to retrieve my book.
I’m not a happy camper.

Dear Margaret Kerr,

We regret to inform you that our supplier has changed the release date on the pre-ordered merchandise listed below. We expect to ship the item(s) soon and will send you an email when it is ready to leave our warehouse. If we cannot acquire the merchandise within 30 days, we will notify you by email.

We assume that you still want to purchase this merchandise. However, if you would like to cancel any unshipped portion of your order, you may do so online at: http://www.bn.com/orderstatus

Please accept our sincere apologies for the delay.

– Barnes&Noble.com

The supplier changed it? MY ASS! The book released today. As scheduled. So why does B&N say that it was changed? Funny, since LKH was signing in Atlanta tonight. *le sigh*

They better fucking change this within the next day or two or I *will* be cancelling my order and I *will* be making a point of never buying a damned thing from B&N online EVER again. Good thing Harry Potter is pre-ordered through Amazon.

Oh and btw.. the ship date? JULY 5th!